Shipping & Delivery Policy
At Kaftan House, we are committed to delivering your orders quickly and securely, whether locally or internationally.
1. Shipping Within the UAE
- Delivery Time: 1–2 business days
- Shipping Fees: Calculated at checkout. All orders are shipped via reliable courier partners to ensure timely delivery.
2. GCC Shipping
We deliver across the Gulf Cooperation Council (GCC) region, including Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar.
- Delivery Time: 3–4 business days
- Shipping Fees: Displayed at checkout. Please note that any customs duties or import taxes applicable in the destination country are the responsibility of the customer.
3. International Shipping
Kaftan House ships worldwide.
- Delivery Time: 5–7 business days
- Shipping Fees: Calculated at checkout. International orders may be subject to customs duties, import taxes, or clearance fees depending on your country’s regulations. These charges are not included in our prices and must be paid by the customer.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status. If you experience any issues with tracking, please contact our support team.
5. Delivery Delays
While we strive to meet all estimated delivery times, unforeseen delays may occur due to customs processing, weather conditions, or courier network issues. We appreciate your understanding in such cases.
6. Incorrect Address or Failed Delivery
Please ensure all shipping information is entered accurately at checkout. If a delivery fails due to an incorrect address or missed courier attempts, additional delivery charges may apply.
7. Questions
For any shipping-related questions or assistance, please contact our Customer Care team at:
📧 info@kaftanhouse.com